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Feds join forces to protect consumers moving household goods

By • Mar 15th, 2012 • Category: *RELOCATION NEWS UPDATES*, FMCSA

FMCSA FMC Feds join forces to protect consumers moving household goodsThe U.S. Department of Transportation Federal Motor Carrier Safety Administration (FMCSA) and the Federal Maritime Commission (FMC) have agreed to cooperate in providing enhanced protection and assistance for consumers who move their household goods.

The agreement leverages the efforts of FMCSA, which regulates interstate household goods moves, and the FMC, which regulates overseas household goods moves by water.

Under the Memorandum of Understanding (MOU) signed by FMCSA Administrator Anne S. Ferro and FMC Chairman Richard A. Lidinsky, Jr., the agencies will:

  • share electronic information to help identify and address moving industry problems
  • refer cases, conduct joint investigations, and conduct joint training to enhance enforcement
  • work together on coordinated education and outreach efforts for consumers
  • enhance consumer assistance by referring disputes involving international shipments to the FMC’s Office of Consumer Affairs & Dispute Resolution Services

The agreement follows through on a recommendation by FMC Commissioner Michael A. Khouri, who led a fact-finding investigation into issues consumers face when shipping their household goods overseas.

"Moving’s tough enough even when you don’t have to worry about the mover."
- Richard Lidinsky, FMC Chairman

The Federal Motor Carrier Safety Administration’s (FMCSA’s) primary mission is to prevent commercial motor vehicle-related fatalities and injuries. FMCSA also regulates interstate household goods movers and requires them to register with the agency. FMCSA has developed a website, www.protectyourmove.gov, to assist consumers moving across State lines.

The Federal Maritime Commission (FMC) is the independent federal agency responsible for regulating the nation’s international ocean transportation for the benefit of exporters, importers, and the American consumer. The FMC’s mission is to foster a fair, efficient, and reliable international ocean transportation system while protecting the public from unfair and deceptive practices.

SOURCE: Federal Maritime Commission

 

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