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For folks who have stuff to move and the professionals who can help them

Budget Van Lines tied to moving scams – again!

By • Sep 29th, 2010 • Category: Consumer Help, Consumer Protection, MoveRescue, Protect Your Move, Rogue Mover

Remember Budget Van Lines, the company involved in the recent lawsuit against Tim Walker's 'consumer oriented' website MovingScam. Guess what?

According to a recent CBS news report , Budget Van Lines, the New York based household goods and property broker who's held a Federal Motor Carrier Safety Administration license since 2005, is now being investigated by the same transportation watchdog agency who granted their operating authority.

The interest was generated when a New York based company that Budget arranged to have handle one of their customer's interstate moves, Ideal Moving and Storage, Inc., decided to increase the customer's price by over $5000 allegedly because the customer submitted an incomplete list of goods to be shipped.

The video (below) suggests that Ideal outsourced the move to yet another carrier despite the fact that the small, three-year old company has no brokerage authority.

How to Avoid Moving Scams – CBS News

Once again, the Arizona Dept of Weights & Measures, and it's investigator, J.J. Stroh, diligently came to the customer's rescue. Unofficially, I think Arizona leads the country in the 'manifest enforcement' of the FMCSA's consumer protection regulations as outlined in the household goods sections of the Safe, Accountable, Flexible, Efficient Transportation Equity Act (SAFETEA-LU).

What's unfortunate in this whole convoluted account is that the video used by CBS to document this moving scam for the general public's benefit includes pictures of the equipment and employees of the country's largest national van line. The delivering driver's equipment sported some of the same decals and paint designs.

What most people who saw the video or CBS News report on TV fail to understand is that United Van Lines and Mayflower Transit have operated MoveRescue since 2002. This was the first industry-endorsed consumer assistance service aimed at stopping disreputable and unscrupulous interstate movers from preying on inexperienced and unsuspecting  customers. 

Related Articles:

Another move broker, Budget Van Lines, sues MovingScam - RELORoundtable

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  • Prohdrentals

    I had no problem moving with Budget van Lines last month. They did an excellent job and provided a binding quote that was actually less upon delivery.

    When I booked with them they did tell me that they needed a complete list of items, so if the customer failed to list everything he was moving, then that is his fault, not Budet Van Lines.

  • Eric Anders

    Since they’re only a third-party broker, I’m glad Budget Van Lines found you a qualified mover based on the inventory list you had to provided them, Prohdrentals! According to their record at the FMCSA and recent media reports, some folks haven’t been so lucky. How’d you locate them and where’d ya move from and to?

    If you negotiated a fixed price, ‘binding’ estimate quote based on your own inventory list, how could the amount you paid be less upon delivery? Those types price reduction provisions are only applicable under the FMCSA’s actual weight estimate regulations.

  • C Duncan

    Budget Van Lines is a scam.  Just google “Budget Van Lines Fraud” to find pages and pages of absolute horror stories on these guys (and I am writing from experience because they’ve done it to us, too.)  You contact them, they have someone else contact you back (in our case it was Green Pacific Van Lines) who gives you one estimate and wants a deposit.  Then once they pick up your stuff and have it in their possession, the nightmare begins.  

    First,they will  not deliver your items for  up to 30 days–which has actually turned into 60 in our case, as once the initial 30 passed with no call and no delivery, we called and were told that we had to request our items for the 30 day timeframe to begin  ( as of this writing,we still do not actually have our belongings, though the driver is supposed to show up this morning–he was originally supposed to show up two days ago.)We were contacted two days ago via email to let us know the driver was on the way, and that our new total (originally just under $800) was now close to $2500 because they had weighed our items and found them heavier than expected (which I do not believe–we were moving a small 10×10 storage unit filled with childrens toys, womens clothing, and a few boxes of DVD’s and books.  No beds. No couches or entertainment systems. No large furniture at all.)  

    The email was from yet another company–or at least another name.  In fact, between the heading, body and bottom of the email, there were three names–all different from Budget OR   Green Pacific.  In this email, it was stated we had to pay this extra money by cash or postal money order only (written in bold type.)  

    When we spoke to the driver, this was confirmed.  No credit card, no checks, no bank money orders (in other words, nothing traceable.)  In addition, when we asked him who we should write these money orders out to, as our contract was with Green Pacific Van Lines, but the new bill had three other names on it, he told us to not worry about it and just give him the blank money orders, and he would fill them out in our presence (!!!)

    I have since done some research online, and found out that if we do not pay the driver, he holds our things hostage, takes them to a storage, and we get billed for storage and redelivery on top of everything else, before they will release our items to us.

    We tried calling our lawyer, who told us these guys are essentially operating in a legal loophole.  We tried calling the police, who told us they can do nothing as it’s a civil matter.  We are not going to let this go and are bringing legal action against these companies.  I say companies because so far I’ve found many different names for them, all linked–from California all the way to New York.  (Budget Van Lines is supposedly located in New York, however if you check up on them, their official address is in California.  Green Pacific Van Lines gives a California address–if you check that online, it leads you to a site that sells “virtual office space packages”–they don’t have a real office at all!) Here are the linked names I’ve found so far:

    Budget Van Lines
    Green Pacific Van Lines
    Green Pacific VanLines

    Green Point Van Lines
    Greenpoint Van Lines
    Green Van Lines
    Nationwide Top Movers-
    Nationwide Trusted Movers
    Nationwide Moving Services
    Trusted Moving and Storage
    Trusted Movers
    Planet Moving and Storage
    National Van Lines
    Green Wheels Van LinesGoogle any of these names and you will find nightmare stories–even video news stories.  I don’t know how these guys are allowed to continue operating.  Even when people pay and get their belongings, often there are missing or severely damaged items, or they receive someone elses things in with their own–or all of the above.  

  • Eric Anders

    Sorry to hear of about your disappointment. 

    Budget Van Lines is a move broker http://bit.ly/NlEtbk.  As such they have absolutely no dispatch control over any drivers or trucks.  The U.S. Senate Committee on Commerce, Science, and Transportation began investigating recurring consumer complaint like yours against Budget last December. http://bit.ly/saCw0o

    Since the driver has weighed your items and “found them heavier than expected”, request a reweigh.  It’s your right under the consumer protection regulations http://1.usa.gov/M3dqFH.   You must still pay the driver before he opens his door. 

    If you give the driver some type of negotiable instrument other than cash, make sure the company’s name is listed before you surrender it. 

    Under those same Federal Motor Carrier Safety Administration regulations, either Budget or the carrier they sold your business lead to should have provided you with Your Rights and Responsibilities When You Move information.  Inside it tell you to ask the carrier about their acceptable method of payment before loading starts. 

    You can file a complaint with the FMCSA about your move at http://nccdb.fmcsa.dot.gov/HomePage.asp